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Shipping guidelines

Royalgifts is committed to bringing you the finest products and superior customer service.

We take pride in making certain that each item ordered is delivered in a timely manner and in excellent condition. We use professional shipping companies such as UPS, DPD, Chronopost and TNT. The volume of gifts we ship throughout Europe on a daily basis allows us to offer premium shipping services at very competitive costs.

We offer delivery Monday to Friday throughout Europe. Saturday delivery is currently offered in Belgium and France.

We cannot guarantee a specific time of delivery.

Please review the following guidelines and suggestions so that we can best deliver your carefully selected gift. Any questions? Please call or email, our customer service staff will be happy to help you.

Delivery Address Guidelines

Please complete all applicable fields.

A phone number is mandatory. Please write the phone number without spaces and without the country code.

If your delivery address (e.g. Ireland) has NO postal code, put 'n/a' in the zip code field.

We do not deliver to P.O. Boxes or military bases.

A signature is typically required for delivery.

We deliver during business hours; please use an address where you know the recipient or another adult will be available.

In some countries the shipper will leave the parcel in front of the door or with a neighbor when requested in the delivery instructions field. We cannot guarantee that the delivery company will follow these directions.

At hospitals or companies we will deliver at the reception desk. The name of the recipient is always on the box, so the recipient can easily be informed. The delivery from the reception desk to the recipient is the responsibility of the hospital, hotel or other company.

Customs and Duties Guidelines

Recipients will never be charged duties or custom fees. The amount of your order includes duties and taxes UNLESS it is clearly stated otherwise in the shopping cart and the order confirmation email.

For shipments outside the European Union it is highly unlikely, but possible, that customs will physically inspect the parcel. This can cause a delay of 24-72 hours. We cannot be held responsible for this unfortunate event.

Royalgifts Responsibilities

Royalgifts accepts responsibility for the timely delivery of your order in accordance with the selected shipping method.

Royalgifts is not responsible for failed deliveries when:

  • The customer provides an incorrect or outdated address.
  • The gift recipient is on vacation and/or not available
  • The customer does not promptly (with 24 hours) provide a corrected/new delivery address.
  • Severe weather conditions occur (snow, ice, floods etc).
  • Other extraordinary events out of Royalgifts’s control (border closures, health emergencies, etc.).

If the delivery company has to return a gift to Royalgifts for any of the above reasons (except for severe weather conditions), neither the gift nor the shipping will be refunded.

However, the customer may request to reship the gift if he or she agrees to pay the shipping a second time. If the address was incorrect or outdated at the first delivery attempt, Royalgifts will only reship the gift if a new delivery address is provided by the customer. Please note that an extra fee will apply if the customer wishes to reship perishable items (e.g. fruit, flowers, cheese, caviar, salmon, or other products at our discretion).

Shipping Methods and Royalgifts Commitments

We send an email with tracking information to all our customers. If you should have any questions about the tracking information or the shipment of your order, you may contact our customer service department: customerservice@royalgifts.com

Standard Delivery

We use a professional shipping company to deliver your gift close to the requested date (may arrive slightly before or after).

If the recipient is not available, the courier will leave a message on the door with details regarding a possible second delivery attempt, the details of the collection point to which the parcel was delivered, or notification that the parcel was delivered to a neighbor. Our customer service department will keep track of gifts with standard delivery and contact the customer if any issue should arrive in order to quickly resolve it.

We recommend shipping to a business address when possible as a signature is generally required.

Royalgifts guarantees that your gift will be delivered in a timely manner and in good condition, however we cannot offer any compensation for late deliveries with Standard Delivery.

Saturday Delivery

We use a professional shipping company to make a delivery attempt of your gift on the requested date.

If the recipient is not available, the courier will leave a message on the door with details regarding a possible second delivery attempt, the details of the collection point to which the parcel was delivered, or notification that the parcel was delivered to a neighbor. Saturday delivery gifts are given extra attention by our customer service department and priority by the shipper.

Express Delivery

We use a professional shipping company to make a delivery attempt of your gift on the requested date.

If the recipient is not available, the courier will leave a message on the door with details regarding a possible second delivery attempt, the details of the collection point to which the parcel was delivered, or notification that the parcel was delivered to a neighbor. Express delivery gifts are given extra attention by our customer service department and priority by the shipper.

Terms and conditions

For more details, please see our Terms and conditions.